Privacy policy

This policy explains the processing of personal data when you contact KinnisvaraKokkuost or use kinnisvarakokkuost.ee. Submitting an enquiry allows us to consider your request and does not commit you to selling your property.

Who is responsible for your data?

The controller is KinnisvaraKokkuost OÜ, registration number 16865908. Contact address: Allveelaeva 4-157, Tallinn, Estonia. For personal data enquiries: info@kinnisvarakokkuost.ee, telephone +372 615 0000.

What data do we receive?

When requesting an offer or a callback, or sending a message, you provide contact details: your name where requested, telephone number and email address. A property enquiry may also include its address, type, floor area, condition, desired price, additional information and transaction preferences. You may provide photographs and documents during subsequent correspondence.

Do not send identity document copies, banking passwords, medical information or unrelated documents about other people with an initial enquiry. Please tell us if you are acting on behalf of the owner.

When you visit the website, technical services may process your IP address, browser and device information, pages visited, time of contact, referral source and cookie choices. The information involved depends on the service and its settings.

Why is the data used?

• Answering enquiries, assessing the information provided and preparing an offer — steps taken at your request before entering a contract.
• Arranging inspections and purchase terms, and performing an agreed contract — contract preparation and performance.
• Meeting mandatory documentation and reporting requirements — a legal obligation where applicable.
• Protecting the website against abuse and defending rights in disputes — legitimate interests balanced against your rights.
• Newsletters and non-essential analytics or advertising — separate consent where required.

Fields marked with an asterisk are mandatory in the form. Without contact details, we cannot reply through the chosen channel. Consent in an enquiry form does not subscribe you to advertising newsletters. You can also discuss a sale by telephone or email.

Forms, email and Kommo CRM

Website forms, email and Kommo CRM are used to handle enquiries. Submitted details may be retained in the website database, email correspondence and CRM; closing your browser does not automatically erase an enquiry. The fields passed to CRM may vary by form and integration settings.

Hosting, email, CRM and technical support providers may be involved in processing. When preparing a transaction, necessary information may be shared with the notary and other participants to the extent needed for the transaction or required by law. You can ask about the specific recipients of your data using the email address above.

Chat, analytics and cookies

The website uses Google and Meta tools and may display a Jivo online chat. The chat service processes your messages and the contact details you enter. Technical and analytics services may receive information about your visit and device; their presence does not mean all services operate in the same mode on every page.

Necessary cookies support website functions and remember settings. Non-essential analytics and advertising cookies require an appropriate user choice. Where a cookie settings panel is available, use it to change your choices. You can also delete or restrict cookies in your browser, which may affect website functions.

Do not send confidential documents through chat without prior agreement. If you prefer not to use chat, contact us by telephone or email. Following a social media link opens a service governed by its own data processing terms.

Processing outside the European Economic Area

Cloud services, including CRM, chat and analytics platforms, may use infrastructure and processors outside the European Economic Area. Processing locations depend on the provider and the terms of the account used. Such transfers require an applicable legal basis and safeguards required by law. You can request information from KinnisvaraKokkuost OÜ about recipients, processing countries and the safeguards applicable to your enquiry.

How retention periods are determined

For enquiries, retention depends on whether handling and negotiations have ended and whether information is needed for agreed follow-up actions. For completed transactions, document retention requirements and the time needed to establish or defend claims are relevant. Technical logs are subject to security needs and the relevant service settings.

For newsletters, retention takes account of the duration of consent. Following withdrawal, minimal information may need to be retained to record an opt-out; this does not authorise further advertising use.

You can ask by email about the specific period or criteria applicable to your data. This policy does not establish indefinite retention of all enquiries or promise simultaneous automatic deletion from every system.

Your rights and requests

You may request access to and correction of your data and, where the legal conditions apply, erasure, restriction or portability. You may object to processing based on legitimate interests and opt out of direct marketing. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

Write to info@kinnisvarakokkuost.ee, identifying the enquiry or data concerned. Proportionate identity checks may be needed to protect your data. If you believe your rights have been infringed, you may contact the Estonian Data Protection Inspectorate or the competent supervisory authority where you live.

Changes to this policy

The policy should be updated when data processing changes. Please use the contact details above for questions about this version.